Your privacy is our top priority. This document clearly explains how stitch888 collects, uses, stores, and protects your personal data as a user of our platform.
Six core principles that underpin how we handle users' personal data.
Stitch888 collects only the data genuinely necessary for platform operations. We do not collect irrelevant information or more than what is required to provide our services to you.
All personal data is encrypted using 256-bit SSL — the same security standard used by Malaysia's leading banks such as Maybank and CIMB. Your data is never stored in an unsecured format.
You have the right to access, correct, or request deletion of your personal data on stitch888 at any time. We make this process straightforward through our customer support team.
Stitch888 has never and will never sell, rent, or trade users' personal data to any third party for commercial purposes. Your data is not a product we deal in.
Stitch888's Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We continually update our privacy practices to keep pace with the latest regulatory developments.
We are transparent about why each type of data is collected and how it will be used. There are no hidden agendas — what you read in this document reflects stitch888's actual practices.
Welcome to the stitch888 Privacy Policy. This document constitutes an agreement between you as a stitch888 platform user and us as the platform operator, regarding how we manage your personal data.
Stitch888 is an online sports betting and casino platform operating in Malaysia. In the course of delivering our services — covering football, badminton, e-sports, live casino, and slots — we collect certain personal data necessary for the safe and efficient operation of the platform.
This Privacy Policy applies to all users who access the stitch888 platform via our website or any other digital channel operated by stitch888. By using our platform, you consent to the collection and use of your data in accordance with the terms set out here.
This Privacy Policy should be read together with stitch888 Terms & Conditions. Both documents together form the complete contractual framework between you and stitch888.
Stitch888 collects various types of data depending on how you interact with our platform. Below are the categories of data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Mandatory |
| Contact Information | Phone number, email address, home address | Mandatory |
| Financial Data | Bank account numbers, e-wallet details (TNG, GrabPay), transaction records | Mandatory |
| Technical Data | IP address, device type, web browser, access logs | Automatic |
| Usage Data | Betting records, games played, session duration | Automatic |
| Communication Data | Live chat transcripts, emails, and submitted complaints | When Applicable |
Sensitive data such as MyKad numbers is collected solely for identity verification (KYC) purposes and is not retained in active systems once the verification process is complete.
Stitch888 will never ask for your account password via email, live chat, or phone. If anyone claims to represent stitch888 and requests your password, please report it to our security team immediately.
Stitch888 uses your personal data solely for legitimate and necessary purposes. Below are the primary purposes for which your data is used:
You may opt out of marketing communications at any time by updating your notification preferences in your stitch888 account settings, without affecting the core functionality of your account.
Stitch888 does not sell, rent, or disclose users' personal data to third parties for commercial purposes. However, in certain circumstances, we may need to share your data with the following parties:
| Third Parties | Reason for Sharing | Protection Guarantee |
|---|---|---|
| Payment Processors | Processing deposits & withdrawals via TNG, DuitNow, FPX, and more | Bound by confidentiality agreements |
| KYC Verification Providers | Verifying user identity in accordance with legal requirements | Data deleted upon verification |
| Hosting & IT Security Services | Platform infrastructure and cybersecurity | Strict confidentiality agreements |
| Malaysian Authorities | Only when required by law or court order | PDPA 2010 Compliant |
Stitch888 continuously invests in security infrastructure to ensure your personal data is protected at all times. Our security measures include:
While we take all reasonable precautions, no system can guarantee absolute 100% security. In the event of a data breach that may affect you, stitch888 is committed to notifying impacted users within 72 hours, in line with industry best practices.
You also play an important role in keeping your data secure — use a strong password, enable two-factor authentication, and never share your stitch888 login credentials with anyone.
Stitch888 retains your personal data only for as long as necessary for its stated purpose, or as required under Malaysian law.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Active Account Information | For the duration of the active account | Account Management |
| Financial Transaction Records | 7 years after the transaction | Financial legal requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering compliance |
| Support Communication Logs | 2 years | Service references |
| Technical Log Data | 90 days | Security & Troubleshooting |
| Marketing Data (with consent) | Until consent is withdrawn | Promotional Communications |
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any individual.
As a stitch888 user and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request a correction. Updates can be made via your account settings or through stitch888 support.
You may request deletion of your data when it is no longer needed — subject to applicable data retention requirements under the law.
You may object to the processing of your data for direct marketing purposes at any time without needing to provide a reason.
You may request your data in a machine-readable format for transfer to another party of your choosing.
In certain circumstances, you may request a temporary restriction on the processing of your data — for example, while the accuracy of that data is under dispute.
To exercise any of the rights above, contact the stitch888 privacy team by email at support@stitch888.bet with the subject line "PRIVACY REQUEST – [Request Type]". We will respond within 14 business days.
The stitch888 platform uses cookies to enhance user experience, maintain session security, and understand how users interact with our platform. Below are the types of cookies we use:
| Cookie Type | Function | Duration | Objectable |
|---|---|---|---|
| Essential Cookies | Session login, security, core platform functionality | Session / 30 days | No |
| Analytical Cookies | Site usage statistics, platform performance | 1 year | Yes |
| Preference Cookies | Language, odds format, display preferences | 1 year | Yes |
| Marketing Cookies | Relevant advertising, promotional campaign tracking | 90 days | Yes |
You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the login functionality and security of your stitch888 account.
The stitch888 platform is exclusively for users aged 18 and above. We do not knowingly or intentionally collect personal data from individuals under the age of 18.
If you suspect a minor is using a stitch888 account, please contact us immediately at support@stitch888.bet. We will act swiftly to safeguard the child's wellbeing.
Stitch888 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. All amendments take effect upon publication on this page.
We recommend reviewing this Privacy Policy page at least once every three months to stay informed of stitch888's latest practices.
If you have any questions, concerns, or complaints regarding your privacy or the handling of your personal data by stitch888, we encourage you to reach out to us.
Privacy-related complaints will be taken seriously and investigated, and you will receive a response within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD).
This Privacy Policy is governed by and construed in accordance with Malaysian law, in particular the Personal Data Protection Act 2010 (PDPA). Any disputes will be resolved under the jurisdiction of Malaysian courts.